juangames Privacy Policy

1 Introduction & Data Controller Identity

1.1  juangames is the data controller responsible for the personal data collected and processed through the juangames.lat platform. As data controller, juangames determines the purposes and means of processing your personal data and is accountable for ensuring that processing is carried out lawfully, fairly, and transparently.

1.2  juangames operates an online gaming platform targeting Filipino players. The Platform provides casino games, sports betting, live dealer tables, bingo, keno, sabong, and related services. The collection and processing of personal data is necessary to deliver these services, comply with applicable legal and regulatory obligations (including anti-money laundering requirements), and protect both Players and the integrity of the Platform.

1.3  Contact details for the juangames data protection function are provided in Section 17 of this Policy. All privacy-related queries, data rights requests, and concerns should be directed to that contact point.

2 Definitions

For the purposes of this Policy:

• "Personal Data" means any information that identifies or could reasonably be used to identify a natural person, directly or indirectly, including but not limited to name, mobile number, email address, government ID numbers, IP address, and device identifiers.
• "Sensitive Personal Data" means personal data about an individual's nationality, religion, health, education, genetic or sexual life, financial details, or any data that may expose a person to discrimination or harm.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Subject" means the natural person to whom the personal data relates — in the context of juangames, the registered Player.
• "Third Party" means any person or organisation that is not the Data Subject or juangames.
• "Cookies" means small data files stored on a Player's device by the juangames platform during a browser session.
• "KYC" means Know Your Customer identity verification procedures conducted by juangames prior to withdrawal processing.
• "NPC" means the National Privacy Commission of the Philippines.

3 Personal Data We Collect

juangames collects the following categories of personal data from Players:

3.1 Registration Data

• First name and last name;
• Philippine mobile number;
• Email address;
• Date of birth (for age verification — 21+ required);
• Referral code (if provided).

3.2 Identity Verification (KYC) Data

• Government-issued photo ID (driver's license, passport, SSS/UMID card, PhilSys National ID, or voter's ID) — including ID number, issue date, and expiry date;
• Selfie photograph for identity matching;
• Proof of payment method ownership (where required).

3.3 Financial Data

• GCash or Maya account number (masked, for payment processing);
• Bank account details (masked, for bank transfer withdrawals);
• Deposit and withdrawal transaction history;
• Wallet balance history.

3.4 Gaming Activity Data

• Game session history (game title, duration, wager amounts, outcomes);
• Bet history and sports selections;
• Bonus and promotion redemption records;
• Responsible gaming tool settings (deposit limits, session timers, self-exclusion status).

3.5 Technical & Device Data

• IP address and approximate geolocation (country/city level);
• Device type, operating system, and browser version;
• Session timestamps and login history;
• Cookie identifiers and analytics data.

3.6 Communications Data

• Customer support correspondence (chat transcripts, email records);
• Dispute and complaint records;
• Marketing preference settings.

4 How We Collect Your Data

juangames collects personal data through the following means:

• Directly from you — when you register an Account, complete KYC, make a deposit or withdrawal, contact support, or set responsible gaming preferences;
• Automatically — through cookies, server logs, and analytics tools when you browse or interact with the juangames platform;
• From payment providers — transaction confirmation data passed from GCash, Maya, BPI, BDO, and other payment processors when a deposit or withdrawal is processed;
• From KYC service providers — identity verification results from third-party identity verification services used to process your KYC documents;
• From game providers — game session result data passed from licensed game providers (e.g., JILI, PG Soft, Pragmatic Play) to facilitate game history and dispute resolution.

5 How We Use Your Personal Data

juangames processes personal data for the following purposes:

6 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (RA 10173), juangames processes personal data on the following legal bases:

• Contractual necessity — processing required to fulfil the agreement between juangames and the Player, including Account management, payment processing, and game delivery;
• Legal obligation — processing necessary to comply with applicable Philippine law, including AML regulations, age verification requirements, and lawful regulatory requests;
• Legitimate interests — processing necessary for juangames's legitimate business interests, including fraud prevention, platform security, dispute resolution, and platform analytics, where those interests are not overridden by the Data Subject's rights;
• Consent — processing based on your freely given, specific, informed, and unambiguous consent, particularly for optional marketing communications and non-essential analytics cookies. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

7 Data Retention

juangames retains personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal retention obligations. The following retention schedule applies:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual.

8 Data Sharing & Disclosure

juangames does not sell, rent, or trade your personal data to unrelated third parties. We may share personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors — GCash, Maya, BPI, BDO, Metrobank, UnionBank, and other payment service providers, for the purpose of processing deposits and withdrawals;
• KYC and identity verification providers — third-party identity verification services used to process and authenticate KYC documents submitted by Players;
• Licensed game providers — JILI, PG Soft, Pragmatic Play, and other licensed game studios, for the purpose of delivering game sessions and resolving game disputes;
• Cloud infrastructure providers — hosting and data storage service providers that store Platform data on secure, access-controlled servers;
• Regulatory and law enforcement authorities — Philippine regulatory bodies, law enforcement agencies, and courts, where disclosure is required by law, lawful order, or to protect the legal rights of juangames or third parties;
• Professional advisors — legal counsel, auditors, and compliance consultants, where access to personal data is necessary for professional advisory services, subject to strict confidentiality obligations;
• Business successors — in the event of a merger, acquisition, or sale of substantially all business assets, personal data held by juangames may be transferred to the acquiring entity, provided the acquiring entity agrees to process the data in accordance with applicable Philippine privacy law.

All third-party data processors engaged by juangames are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with juangames's documented instructions.

9 International Data Transfers

9.1  Some of juangames's third-party service providers — including cloud infrastructure providers and licensed game studios — may be located outside the Philippines. Where personal data is transferred to a jurisdiction outside the Philippines, juangames ensures that appropriate safeguards are in place, including contractual clauses that require the recipient to process the data in accordance with standards equivalent to those under RA 10173.

9.2  juangames will not transfer personal data to jurisdictions that do not provide adequate data protection standards without implementing compensating contractual safeguards and, where required, notifying the National Privacy Commission of the Philippines.

10 Cookies & Tracking Technologies

juangames uses cookies and similar tracking technologies to operate and improve the Platform. The following cookie categories are used:

• Essential cookies — required for basic Platform operation, including session management, authentication state, and security. These cannot be disabled without affecting Platform functionality;
• Functional cookies — used to remember your preferences, language settings, and responsible gaming tool configurations to improve your session experience;
• Analytics cookies — used to collect aggregated, anonymised data about how Players interact with the Platform, enabling juangames to identify performance issues and improve Platform features. No individual Player is identified from analytics data;
• Security cookies — used to detect fraud, bot activity, and session anomalies, and to enforce account security policies.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will impair Platform functionality, including the ability to log in and maintain a session. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

11 Your Data Rights

As a data subject under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by juangames:

To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request." juangames will acknowledge your request within 5 business days and process it within 15 business days. Identity verification may be required before processing certain requests to prevent unauthorised data access.

If you are not satisfied with juangames's handling of a data rights request or privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.

12 Children's Privacy

If you are a parent or guardian and have reason to believe your minor child has registered an Account on juangames, please contact us immediately at [email protected]. We take underage access seriously and will act promptly upon receiving such notification.

13 Security Measures

juangames implements the following technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data transmitted between player devices and juangames servers;
• AES-256 encryption for personal data stored in juangames databases;
• Role-based access controls limiting personal data access to authorised personnel with a documented need to access specific data categories;
• Full audit logging of all access to personal data, including system administrator and support staff access;
• Multi-factor authentication required for all internal systems that hold personal data;
• Regular independent security audits and penetration testing of the Platform infrastructure;
• Segregation of payment processing environments from general Platform infrastructure;
• Data processor due diligence — all third-party processors are assessed for security compliance before engagement and on an ongoing basis.

While juangames employs robust security measures, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their juangames Account, enable two-factor authentication, and promptly report any suspected unauthorised access.

14 Data Breach Response Procedures

14.1  In the event of a personal data breach — defined as a security incident resulting in accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data — juangames will take the following steps:

• Contain the breach and assess its scope and likely impact on affected Data Subjects;
• Notify the National Privacy Commission of the Philippines (NPC) within 72 hours of becoming aware of the breach, where the breach is likely to result in risk to the rights and freedoms of Data Subjects, as required under RA 10173;
• Notify affected Players without undue delay where the breach is likely to result in high risk to those individuals, providing clear information about the nature of the breach, likely consequences, and measures taken;
• Conduct a thorough post-incident investigation and implement remediation measures to prevent recurrence.

14.2  juangames maintains an internal data breach register documenting all incidents, responses, and remediation actions.

15 Third-Party Links

The juangames Platform may contain references to third-party game providers whose game interfaces load within the Platform environment. While juangames selects licensed and reputable game providers, juangames is not responsible for the privacy practices of third-party game studios operating their own server environments. Game session data passed to juangames by game providers is processed in accordance with this Policy. Players should consult the privacy notices of individual game providers for information about data processing within their own environments.

juangames does not include external links to unrelated third-party websites. Any link to an external site found on the Platform is limited to trusted payment and support service providers used in the direct delivery of juangames services.

16 Policy Amendments

16.1  juangames reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory guidance. All amendments will be published at juangames.lat/privacy-policy with the updated effective date clearly indicated at the top of the document.

16.2  Where amendments are material — for example, changes to data sharing arrangements, retention periods, or the legal basis for processing — juangames will notify registered Players via email at least 14 days prior to the amended Policy taking effect.

16.3  Continued use of the juangames Platform following the effective date of any amendment constitutes acceptance of the revised Policy. If you do not accept the revised Policy, you should discontinue use of the Platform and contact support to arrange Account closure.

17 Contact & Data Protection Officer

For all privacy-related queries, data rights requests, or concerns about juangames's handling of your personal data, please contact the juangames data protection function:

This Privacy Policy was last reviewed and updated in January 2026 and supersedes all prior versions. It applies to all personal data collected and processed by juangames through the juangames.lat Platform.